Warranty

Invest in RIDGID® Tools And RIDGID® Protect Your Investment

The RIDGID REPUTATION is the result of consistent product quality and years of pride in workmanship. Rigorous checks and controls from raw materials to packaged products ensure product confidence widely accepted as the mark of the professional trades. Therefore, RIDGID covers its products with a LIFETIME WARRANTY.

What is covered

RIDGID tools are warranted to be free of defects in workmanship and material.

How long coverage lasts

This warranty lasts for the lifetime of the RIDGID tool excluding electrical and electronic components, which are covered for a period of one year from date of sale. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

How you can get service

To obtain the benefit of this warranty, deliver the complete product via prepaid transportation to any authorised RIDGID SERVICE CENTER. Pipe wrenches and other hand tools should be returned to the place of purchase.

What we will do to correct problems

Warranted products will be repaired or replaced, at RIDGE TOOL’S option, and returned at no charge.

What is not covered

Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. RIDGE TOOL shall not be responsible for any incidental or consequential damages.

How local law relates to the warranty

Some countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights that vary from country to country.

No other express warranty applies

This FULL LIFETIME WARRANTY is the sole and exclusive warranty for RIDGID products. No employee, agent, dealer, or other person is authorised to alter this warranty or make any other warranty on behalf of the RIDGE TOOL COMPANY. 

Returns policy

JCNH Ltd are entitled to make a deduction from the purchase price where Products are not returned in the condition in which they were received by the customer.  A refund won't be given (unless the goods are faulty or mis-described), and damage to any packaging meaning that JCNH Ltd will be unable to sell at full price, will also incur a proportionate deduction from the refund price.

If there is an issue relating to the Products being damaged in transit, JCNH may request reasonable proof from you and/or the courier.