Return Shipping:
All returns must be shipped back to us at the consumer's expense, unless the return is due to a warranty claim.
Condition of Returned Items:
To be eligible for a refund, returned items must be in saleable condition. This means:
The product is undamaged and unused
All original packaging is intact and undamaged
All accessories, instructions, and documentation are included
Packaging Requirements:
Products must be returned in their original packaging
If the original packaging is no longer available, the item must be securely packaged to prevent damage during transit
Documentation:
All original manuals, warranty cards, and other documentation must be included with the return
Warranty Returns:
Items being returned under warranty may be exempt from some of these conditions
Warranty returns will be inspected upon receipt by our engineers to verify the claim
Please consult our separate warranty policy or contact our customer service for specific instructions on warranty returns
Refund Process:
Once we receive and inspect the returned item, we will notify you about the status of your refund
If the return meets all conditions, the refund will be processed to the original method of payment
Refunds may take 5-10 business days to appear, depending on your bank or credit card company
Non-Refundable Items:
Certain items, such as personalised or custom-made products, may not be eligible for return unless defective
Time Limit:
Returns must be initiated within 14 days of the original date of receipt unless it is a warranty claim.
Return Authorisation:
Before returning any item, please contact our customer service to obtain a Return Merchandise Authorisation (RMA) number
We reserve the right to refuse returns that do not comply with these conditions. For any questions or clarifications about our returns policy, please contact our customer service department.